The Business Analytics Institute offers a wide range of training, coaching and consulting services to help management improve their ability to take tough decisions.
Customer Operations Certification
In complementing in-house corporate training initiatives, BAI’s accredited Certification Programs offer managers industry accredited recognition of their applicable expertise. The Customer Operations Certification (COC) has been designed to reflect the application of Customer Value and Experience in the workplace
For the individual manager, the programs help identify and nurture candidates committed to demonstrating their industry knowledge, skills and intelligence. For their organizations, , the programs provide a framework for standardizing and enriching key governance processes
BAI’s Customer Ops Certfication is adapted to the specifics and the evolution of the industry.
Organized around three levels of knowing, applying, and leveraging customer ops, the program focuses on documenting Joint Value Statements, designing the Conditions of Satisfaction, orchestrating Heartbeat conversations, and mapping the Customer Journey.
A Certification Process that transforms learning into measurable practice
Based on “Proof of Work” BAI certification recognizes the ability to transform personal development objectives into measurable practice.
Industry Recognized
Our customer references include Accenture, Berger-Levrault, British Telecom, Cegid, E&Y, HP, IBM, Microsoft, Oracle, NationBuilder, SAS, Semdee, as well as multiple universities, business schools, public administrations and SMBs in the US, Europe and Asia.